Transitional Services, Inc. is an innovative human services organization transitioning people with mental health and mental retardation disabilities into the community. We are committed to fostering an environment that provides quality services for all of our customers. Through creativity, respect, and partnership, we continue to assist individuals in need to gain the skills necessary to be as self-sufficient and independent as possible through the provision of residential and rehabilitative services.
Transitional Services, Inc. will be recognized as a regional leader in service provision for people with mental health, mental retardation, and other related disabilities. We will provide life changing opportunities for those we serve to grow individually as people, community participants, and to inspire others in their growth and recovery.
Who We Are
Transitional Services, Inc. is an innovative human services organization transitioning people with mental health and mental retardation disabilities into the community.
What We Do
For over 35 years, we have offered qualified adults the housing and supports necessary to live successfully in the community. TSI provides residential supports and services to approximately 300 individuals throughout the Allegheny County area. TSI embraces a person-centered approach to service delivery. Using the Psychiatric Rehabilitation approach and Everyday Lives philosophy, we focus on skill building, strengths, empowerment, role recovery, and development of natural supports. With more than 130 dedicated and caring employees who are committed to supporting individuals with disabilities, TSI believes that our employees are our greatest asset.
Guiding Priciples
- Never forget why we do what we do
- Be willing to take risks
- Admit mistakes and grow from them
- Enhance teamwork through clear, open and honest communication
- Be servant-hearted in attitude and actions
- Constantly seek to promote people’s rights
- Honor, value, and respect others
- Lead by example
- Discover what is important to our customers
- Keep all promises
Core Values
In organizations, just as in life, our values determine our actions, and our actions determine our success. Values are to an organization what character is to people and, as Booker T. Washington said, "Character is power."
Integrity
Integrity means doing the right thing, at the right time, for the right reason. This quality is revealed when people say what they mean and do what they say. It is the heart of responsibility and accountability.
Teamwork
Teamwork is focusing on the goal over the role. At TSI, we rely on teams to accomplish many tasks from planning agency activities to making changes in service planning. To be a good team member means to always keep focused on the work, not on personal recognition.
Communication
Communication is the interaction that fuels action and promotes growth. This is the number one attribute that business leaders say is essential for effective work environments. Being able to communicate clearly, purposefully and with respect is what makes ideas become reality.
Customer Service
Customer Service brings thoughts of good phone etiquette, being helpful, and always remembering to smile. Those are important, but customer service really means “Whatever It Takes!” It is the attitude that we can and will do whatever possible to make sure all of our customers are satisfied. It is an attitude that reflects the sentiment that all people have worth and are indeed worthy of our best efforts.